Frequently Asked Questions

Check most frequently asked questions here. If you still need help please contact us at info@heartsvalleyjewelry.com

Shipping

Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average USA shipping time is 2-5 business days. For international shipments, expect a 5-14 business day delivery time.

Yes, all customers will receive an order confirmation email after placing their orders. Please check your spam folder before contacting us. In case you didn't get your email confirmation feel free to reach out to us using our Contact Us from.

It usually takes 1-3 business days. You will receive a separate email with the tracking number that you can use on the Order Tracking page to track your package.

Returns

We offer a 30 day return policy on all products. Please contact us if you are having a problem with your item and we will be happy to help you :)

We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.

Pricing

We process all orders in USD. You will check out using USD at the most current exchange rate.

We accept all major Credit Cards: Visa, Mastercard, Discover, American Express, and also Paypal.

We guarantee 100% safe and secure checkout as we use the latest encryption technology on our website.