Upon confirmation of payment your item will be processed for shipment within 2 business days. A tracking code will be issued to the email you registered with. Average USA shipping time is 2-5 business days. For international shipments, expect a 5-14 business day delivery time.

Yes, all customers will receive an order confirmation email after placing their orders. Please check your spam folder before contacting us. In case you didn't get your email confirmation feel free to reach out to us using our Contact Us from.

It usually takes 1-3 business days. You will receive a separate email with the tracking number that you can use on the Order Tracking page to track your package.

We offer a 30 day return policy on all products. Please contact us if you are having a problem with your item and we will be happy to help you :)

We offer a 30 day Money Back Guarantee on all orders. Please refer to our Refund Policy for more information.

In case an item you ordered is defected, broken, or damaged, we will send a replacement product 100% free of charge. Please contact our customer service team to ask for a product replacement.

We process all orders in USD. You will check out using USD at the most current exchange rate.

We accept all major Credit Cards: Visa, Mastercard, Discover, American Express, and also Paypal.

We guarantee 100% safe and secure checkout as we use the latest encryption technology on our website.

Our jewelry is made with high-quality, hypoallergenic materials including 18K gold-plated premium brass, 925 sterling silver and genuine freshwater pearls. Each piece is designed to last and crafted to feel timeless.

Each piece is made to keep its beauty over time. Our 18K gold-plated designs are resistant to tarnish, but we recommend keeping them away from water, perfume, and lotions to preserve their glow.

Each Hearts Valley piece is thoughtfully designed and finished by hand in small batches. We work closely with trusted small factories that share our commitment to quality and attention to detail.

Yes! Hearts Valley is an independent jewelry brand, founded and run by a small creative team in New York. Every design, campaign, and detail is created in-house with intention and care.

We are based in New York City.

Yes — partnership inquiries are welcome. For creator, brand, or press collaborations, please email anna@heartsvalleyjewelry.com